Technical Support Consultant

Summary

Join SupportYourApp, a leading Support-as-a-Service company, as a Technical Support Consultant and contribute to providing exceptional customer support in a global, multilingual environment. You will be responsible for handling customer inquiries via email, calls, and chats, troubleshooting technical issues, collaborating with other departments, and escalating complex issues. This role requires excellent French and English language skills, at least 1-2 years of customer support experience, strong problem-solving abilities, and familiarity with CRM systems. The company offers a fixed schedule, fully remote work, an inclusive international environment, compensation in USD, bonuses for referrals, paid training, work-life balance, and opportunities for growth and development.

Requirements

• Excellent French and English is a must (both spoken and written)
• At least 1–2 years of experience in customer support in fast-paced environment
• Strong problem-solving and troubleshooting skills
• Attention to details
• Familiarity with CRM systems and basic technical support
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via emails, calls and chats
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer inquiries
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions
• Improve customer support processes and procedures
• Maintain high level of product knowledge
• Stay up to date with the product updates and changes

Benefits

• Fixed schedule: Monday to Friday, 8 AM–5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development