Chainguard is hiring a
Technical Support Engineer

Summary

Join our team as a Technical Support Engineer at Chainguard and be part of the Customer Success organization. You will work directly with customers, collaborate across teams, and ensure customer issues are solved in a timely manner.

Responsibilities

• Take ownership of incoming customer issues by triaging, investigating, managing, and resolving complex issues and requests related to Chainguard Images
• Provide timely communication to customers, maintaining prescribed SLAs
• Communicate progress of issues and fixes to both technical and non-technical users
• Use your problem solving and creativity to derive solutions for customers
• Document detailed investigations of new issues
• Prioritize customer cases in your own queue
• Raise issues, bugs, and feature requests to the engineering and product teams
• Regularly create and manage Knowledge Base content
• Proactively seek out learning opportunities and challenges
• Be a team player - collaborating, teaching, and learning across several different cross functional groups
• Eventually, participate in an on-call rotation for after hours, holiday, and weekend support coverage