Remote Technical Support Engineer

Summary

Join our team as a Technical Support Engineer at Chemstations, where you will assist customers with software-related issues and provide product documentation.

Requirements

• Master of Science degree in Chemical or Process Engineering
• 3+ years of experience in chemical process engineering
• Effective communication, as well as written and verbal fluency in German and in English
• Strong analytical skills

Responsibilities

• Support customers in answering questions about the company’s software through telephone, e-mail, video conference, and team collaboration tools
• Route and escalate issues as necessary to resolve them efficiently
• Support the Pre-Sales team by demonstrating our software to prospective customers with specific customer examples
• Diagnose and troubleshoot customer simulations and identify input and modeling mistakes made by users
• Communicate the root problem and provide a solution in a timely and sensitive manner
• Identify, document, and track client requests using existing ticketing and bug reporting systems
• Develop and maintain product documentation (methods, features, procedures, workarounds) in the form of help topics, user manuals, knowledge base articles, FAQ pages, and example simulations