Futurae Technologies AG is hiring a
Technical Support Engineer, Remote - Greece

Summary

The job is for a Technical Support Engineer at Futurae, a Swiss Cybersecurity company. The role involves providing second-level technical support to customers, collaborating with engineers and other internal teams, and contributing to the technical knowledge base. The position requires excellent communication and technical skills, understanding of software systems and technologies, and 3+ years of experience in providing technical customer support.

Requirements

3+ years of experience in providing technical customer support

Responsibilities

• Provide second-level technical support to Futurae customers, mainly via our ticketing system (Zendesk), or via phone
• Understand our software stack and collaborate with our engineers for the purpose of providing the best possible customer support experience
• Use internal tools and logs to investigate customer issues and liaise between the customers and the engineering team
• Collaborate with customers (via email, or scheduled calls) to facilitate the integration of our solutions
• Provide customer feedback to our product team
• Participate in 24/7 on-call support schedule
• Contribute to the technical knowledge base with the most frequent support questions, guidelines, common solutions, etc
• Maintain high-quality standards of our support service
• Help define the support pipeline and processes

Preferred Qualifications

Experience with Zendesk, JIRA

Benefits

• Join a young, international, and fast-paced Cybersecurity company with experienced industry leaders and PHD graduates from top tier worldwide universities
• Work at the forefront of an inspiring, dynamic company in the B2B space in the area of end-user authentication and transaction confirmation
• Be part of our friendly, knowledge-sharing, entrepreneurial culture and flat hierarchy
• Work in a role that lets you learn and gives you responsibility and independence
• Books and opportunities to attend conferences