BitGo is hiring a
Technical Support Engineer

Summary

BitGo is seeking a Technical Support Engineer to join their global team in Bangalore. The role involves handling client inquiries, troubleshooting technical issues, maintaining playbooks, and participating in an on-call rotation. The ideal candidate should have a bachelor's degree in Computer Science or a related field, 2+ years of work experience in a technical support setting within financial institutions, strong problem-solving skills, excellent communication skills, and familiarity with Google apps, Salesforce, JIRA.

Requirements

• Have graduated with Computer Science or related bachelor’s degree
• 2+ years of work experience in a technical support setting, within financial institutions preferred
• Strong problem-solving and troubleshooting skills
• Stellar team player and can navigate issue resolution with cross functional teams
• Fantastic communication skills, both verbal and written
• Good understanding of Google apps, Salesforce, JIRA
• Flexible and adaptable to meeting the evolving needs of a fast-paced organization undergoing tremendous growth
• Technical troubleshooting experience preferred, not intimidated by command-line interfaces

Responsibilities

• Investigate client inquiries and provide 'white glove' assistance via phone, email, or chat
• Provide first response to technical issues, solve where possible
• Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner
• Track customer inquiries through to resolution, maintaining a timely cadence of communication
• Develop and maintain technical and non-technical playbooks
• Prioritize and manage several open inquiries at one time
• Maintain a high bar for client experience by setting an example through performance and work ethic
• Participate in an on-call rotation to handle high priority queues

Benefits

• Competitive salary
• Meal & Commute allowance
• Medical Insurance
• Hybrid working model
• IT equipment support for work
• Great/Talented workforce to learn and grow with