SupportYourApp is hiring a
Technical Support Engineer

Summary

Join SupportYourApp as a Technical Support Engineer in a remote position. Responsibilities include troubleshooting customer issues, examining log files, communicating with customers, managing escalated issues, creating reusable self-education assets, utilizing Python and Pandas, documenting customer issues, and identifying gaps in knowledge base. Requirements include excellent English skills, 2-5 years of experience in technical support or related roles, proficiency in Python and Pandas, strong problem-solving skills, a personal laptop with at least 8GB RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Additional qualifications include experience in sustainability or a passion for climate change initiatives. Benefits include flexible schedule, opportunity to work remotely, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in growth, and greenhouse conditions for self-development.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• 2-5 years of experience in technical support, data engineering, or related roles
• Proficiency in Python, Pandas, and other data engineering tools
• Strong problem-solving skills and attention to detail
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Take ownership of customer issues, triage, troubleshoot, and resolve them efficiently
• Examine log files and customer data to determine the root cause of issues
• Communicate with customers via email, video conferencing, online chat, and other systems
• Manage escalated issues and ensure timely communication with customers
• Create reusable self-education assets for customers
• Utilize Python, Pandas, and other data engineering tools to support customer data needs
• Document customer issues with logs and analysis, and escalate them to the product and development teams
• Identify gaps in the knowledge base and customer-facing documentation

Preferred Qualifications

Experience in sustainability or a passion for climate change initiatives is a plus

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development