iManage is hiring a
Technical Support Engineer

Summary

The job description is for a Technical Support Engineer position at iManage in Chicago, IL. The role involves problem-solving, analyzing software issues, collaborating with teams, and learning about the company's products and clients. The candidate should have a Bachelor's degree in computer science or information technology, advanced knowledge of mobile connectivity solutions, TCP/IP networking concepts, SQL database technologies, web technologies, and MCSE, MCP or MCSA certification.

Requirements

• A Bachelor’s degree in computer science or information technology
• An advanced Knowledge of mobile connectivity solutions including Apple iOS application
• The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
• A working knowledge of SQL database technologies
• Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
• MCSE, MCP or MCSA certification

Responsibilities

• Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
• Developing and maintaining a deep technical knowledge of our iManage product suite
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence

Benefits

• Competitive base salary and performance related bonuses
• Collaboration across multiple teams in the organization and get to learn from one another in all aspects of your role
• Focus on meaningful work and be able to solve complex, real world issues utilizing the latest technologies and protocols
• Own your learning and growth within our career development support framework plus, access a huge range online learning library
• Receive competitive benefits that include: attractive salary based on market data, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, unlimited sick days and so much more!