Technical Support Engineer

Summary

Join Outbrain, a leading technology platform that drives business results by engaging people across the open internet. As a Technical Implementation Specialist, you will utilize Outbrain's platforms/tools to ensure successful technical implementation of client requirements and facilitate integration/troubleshooting process.

Requirements

• Good knowledge in HTML, CSS
• Knowledge of Internet technologies, and a demonstrated capacity to learn
• Ability to actively drive problems to resolution
• Sound decision-making and critical thinking skills
• Excellent analytical skills, sharp & fast thinker
• Ability to interact with the staff, management, and peers in a professional manner

Responsibilities

• Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
• Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
• Diligently troubleshoot product issues before escalating to the appropriate group
• Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
• Resolve case tickets from the Supply Operations team’s queue
• Diligently troubleshoot product issues

Preferred Qualifications

• Basic knowledge of JavaScript & SQL
• Knowledge in APIs and apps integrations
• Experience using CRM products
• Experience with browser developer tools

Benefits

• Office and home hybrid working (3 days per week in the office)
• Parking reimbursement
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours & Free lunch once a week that is cooked by renowned chef
• Fully stocked kitchen