Technical Support Engineer

We are Outbrain.

Outbrain (Nasdaq: OB) is a leading technology platform that drives business results by engaging people across the open internet. Outbrain predicts moments of engagement to drive measurable outcomes for advertisers and publishers using AI and machine learning across more than 7,000 online properties globally. Founded in 2006, Outbrain is headquartered in New York with offices in Israel and across the United States, Europe, Asia-Pacific, and South America.

We are Outbrain.

• We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies.
• A day in the life
• Utilize Outbrain’s various platforms/tools to ensure successful technical implementation of client requirements
• Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
• Diligently troubleshoot product issues before escalating to the appropriate group
• Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
• Resolve case tickets from the Supply Operations team’s queue
• Diligently troubleshoot product issues

What you’ll bring

• good knowledge in HTML, CSS
• knowledge of Internet technologies, and a demonstrated capacity to learn
• Ability to actively drive problems to resolution
• Sound decision-making and critical thinking skills
• Excellent analytical skills, sharp & fast thinker
• Ability to interact with the staff, management, and peers in a professional manner
• Bonus: Basic knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools

More than snacks!

• Office and home hybrid working (3 days per week in the office)
• Parking reimbursement
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours & Free lunch once a week that is cooked by renowned chef
• …and of course a fully stocked kitchen!

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know “trust” is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our  Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!