Arkose Labs is hiring a
Technical Support Engineer Internship

Summary

Join us in shaping the future of technology at Arkose Labs, a collaborative ecosystem where you'll partner with global enterprise giants to safeguard hundreds of millions of users. We foster a culture that emphasizes technological innovation and excellence, ensuring a balanced and thriving work environment.

Requirements

• Outstanding interpersonal skills, and excellent communication - both verbal and written
• Basic understanding of cloud tools, log analysis and monitoring concepts
• Logical approach to problem solving with strong troubleshooting skills
• Excellent time management skills with the ability to adapt to changing priorities of customer issues
• Proactivity in quickly learning new technologies and staying current with the latest industry developments

Responsibilities

• Provide outstanding service and technical support to Arkose Labs customers and maintain positive customer relationships
• Take ownership of resolving customer problems while ensuring an outstanding customer experience
• Maintain a deep understanding of the Arkose Labs product and related technologies, with a focus on our bot management solution
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
• Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodology
• Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
• Drive continuous improvement of tools, processes, and product supportability
• Perform other job-related duties as assigned and participate in special projects

Benefits

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas