Remote InfoSec and IT Support Engineer

Summary

Napster is seeking a dedicated Junior InfoSec & IT Support Engineer to enhance its cybersecurity measures and provide top-notch IT support. The role involves implementing and maintaining cybersecurity framework, providing first-level IT support, monitoring security solutions, and collaborating with the TechOps team on endpoint security.

Requirements

• 2 years or more of experience in IT support, cybersecurity, or a related field. Those with relevant internship experience are also encouraged to apply
• Basic understanding of cybersecurity principles, IT infrastructure, and network security
• Familiarity with Windows and MacOS environments, as well as Cloud computing platforms (e.g., AWS, Google Cloud, JAMF)
• Knowledge of Active Directory, OKTA, or similar identity management platforms
• Strong problem-solving skills and the ability to work under pressure
• Excellent communication and interpersonal skills, with a customer-focused attitude
• Willingness to learn and grow in the fields of information security and IT support

Responsibilities

• Assist in implementing and maintaining our cybersecurity framework to protect company data and infrastructure from threats and vulnerabilities
• Provide first-level IT support for internal users, resolving technical issues related to software, hardware, and network systems
• Monitor and manage security solutions, including firewalls, antivirus systems, and intrusion detection systems
• Support the deployment and management of Cloud services, ensuring best practices for security and efficiency
• Assist with the administration of user accounts and access controls using tools like Active Directory and OKTA to enhance security
• Collaborate with the TechOps team to deploy and manage endpoint security solutions, including regular patching and updates for all devices
• Participate in security awareness training initiatives, helping to educate employees on cybersecurity best practices and threat avoidance
• Document all IT support activities and security incidents, contributing to continuous improvement of IT and security processes
• Stay updated with the latest in technology and cybersecurity trends to recommend improvements to our IT and security infrastructure

Preferred Qualifications

Certifications like CompTIA A+, Network+, Security+, or any foundational cybersecurity certifications are a plus but not required

Benefits

• Competitive salary and benefits package
• Opportunity to work on cutting-edge technologies and make a real impact on the future of music streaming
• Generous PTO policy
• Flexible work hours
• Work from home with a 100% distributed team