Hostaway is hiring a
Technical Support Specialist

Summary

The job is for a Technical Support Specialist at Hostaway, a profitable SaaS startup in the vacation rental industry. The role involves troubleshooting technical issues, collaborating with internal teams, documenting customer interactions, identifying process improvements, and assisting in product demonstrations and training sessions. The employee must be a native-level French speaker and work remotely within the EMEA region.

Requirements

• Experience as a Technical Support Specialist or as a Customer Call Centre Specialist
• Willingness to do shift work, the main shift here is from 9 AM to 6 PM CET
• Willingness to work some weekends
• Native level French proficiency and C2 English (Writing/Speaking)
• Eagerness to learn and a focus on customer service

Responsibilities

• Diagnose and troubleshoot technical issues related to SaaS platforms
• Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues
• Document and track customer inquiries, issues, and resolutions using our system
• Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation
• Assist in conducting product demonstrations and training sessions for customers as needed
• Stay up-to-date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams

Benefits

• Competitive Compensation
• 100% Remote
• Equity in a fast-growing and profitable company
• Values-Driven Leadership
• Professional Growth opportunities
• Dynamic Team Culture