UpRecruit is hiring a
Technical Support Specialist

Summary

The job is for a Tech Support Specialist (Level 1) in a growing company offering comprehensive benefits. The role involves managing service desk tickets, collaborating with IT support teams, and providing technical and administrative support. The employee will have opportunities to grow and develop technically through ongoing training.

Requirements

Minimum of 1-2 years of experience in a service desk environment or similar role

Responsibilities

• Manage and resolve service desk tickets
• Collaborate with IT support teams to prioritize and resolve open tickets
• Assist in diagnosing and resolving technical issues related to hardware, software, and mobile devices
• Research and resolve technical issues, escalating to senior and partner resources when necessary
• Support queue monitoring and hygiene based on ticket volume and staffing needs
• Develop knowledge base articles for common or high-impact issues and their resolutions
• Proactively identify opportunities to improve user-facing technology
• Ensure all technical details are thoroughly documented in each support ticket
• Monitor and maintain IT facilities at assigned sites, including conference rooms and common-area printers
• Manage IT inventory at assigned sites and coordinate restock orders with IT Management

Preferred Qualifications

• A degree in a related field
• CompTIA A+ and/or Network+ certification
• Microsoft MCSA: Windows 10/11 certification

Benefits

• Comprehensive health insurance
• Financial incentives like 401K, annual bonuses, and stock/profit-sharing
• Hybrid work model with 5 days in office for the first 60 days
• Flexible working hours
• Growth opportunities
• Professional development opportunities