UpRecruit is hiring a
Technical Support Specialist

Summary

The job is for a Tech Support Specialist (Level 1) in a growing company offering comprehensive benefits, a hybrid work model, financial incentives, flexible working hours, and growth opportunities. The role involves managing service desk tickets, providing technical support, and performing administrative tasks.

Requirements

• Minimum of 1-2 years of experience in a service desk environment or similar role
• A degree in a related field is preferred

Responsibilities

• Manage and resolve service desk tickets
• Assist in diagnosing and resolving technical issues related to hardware, software, and mobile devices
• Research and resolve technical issues, escalating to senior and partner resources when necessary
• Develop knowledge base articles for common or high-impact issues and their resolutions
• Proactively identify opportunities to improve user-facing technology
• Ensure all technical details are thoroughly documented in each support ticket
• Monitor and maintain IT facilities at assigned sites, including conference rooms and common-area printers
• Manage IT inventory at assigned sites and coordinate restock orders with IT Management

Preferred Qualifications

• CompTIA A+ and/or Network+ certification
• Microsoft MCSA: Windows 10/11 certification

Benefits

• Comprehensive Benefits (100% coverage for employees and dependents)
• Hybrid Work Model (5 days in-office for the first 60 days, then hybrid with 2 days in office)
• Financial Incentives (401K, annual bonus opportunities, and stock/profit-sharing after the first month)
• Flexible Working Hours (Choose your schedule)