Precision Medicine Group is hiring a
Technical Support Specialist I in Australia

Summary

The job is for a Technical Support Specialist I position in Precision Medicine Group's Corporate IT team, based in Melbourne, Australia. The role involves providing technical support to users with a hybrid remote setup. Required experience includes a Bachelor's Degree or equivalent, 2 years of help desk experience, and proficiency in Windows and Mac Operating Systems.

Requirements

• Bachelor's Degree or equivalent experience or Certifications Required
• Minimum of 2 years of experience in a help desk role is required
• Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
• Experience with Windows Operating Systems
• Experience with Mac Operating Systems

Responsibilities

Provide shared technical support for remote and in-office users across businesses. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, printers, and mobile devices

Preferred Qualifications

• Experience with Android, iOS, and Windows Mobile devices is a plus
• Active Directory and Exchange environment experience is a plus
• Ability to troubleshoot remote issues and support offsite users
• Knowledge of SharePoint or other portal products is a plus
• Knowledge of VOIP/PBX systems