Access Softek is hiring a
Technical Support Technician

Summary

A Technical Support Technician is needed to manage short-term upgrade projects for clients' mobile and online banking solutions. The role involves working independently while collaborating with a team, directly with clients, and other departments. Shifts include two on weekends and others based on availability and team needs.

Requirements

• Reliable, Organized, Excellent Communication
• Good written and spoken English
• Experience with Windows servers
• Solid knowledge of TCP/IP, including routing, NAT, VPN, DNS, DHCP
• IIS content publishing experience, including troubleshooting and performing analysis
• Windows admin shell scripting experience (PowerShell)
• Any virtualization software experience

Responsibilities

• Understanding our banking software and apps in-depth
• Install, configure and troubleshoot mobile and online banking software
• Integrate third party financial services
• Tracking project statuses, meeting deadlines, and launching new products
• Coordination with developers to investigate and diagnose issues
• Documenting the constantly changing requests for new feature development
• Managing a dynamic workload with many concurrent tasks
• Coordinating integrations with third party financial services
• Coordinating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve issues encountered during implementation
• Performing basic QA tests after implementing changes

Preferred Qualifications

• SQL database experience (MS SQL server preferred). Sufficient SQL proficiency for simple queries
• VPN configuration and troubleshooting experience an extra plus
• Octopus or other automated deployment tool experience
• Any .NET experience
• Cisco equipment experience
• Experience in client-facing technical support
• Experience with various mobile phone platforms, especially iOS and Android
• Project management experience
• Working directly with US-based customer
• Knowledge of US banking system

Benefits

• Work from anywhere in the world!
• Home office equipment (computer, additional monitor, etc.), if necessary
• Internet compensation (50$ per month)
• Paid vacation and days off on national holidays
• Paid sick leave and internal medical insurance policy
• English at special corporate rates
• Compensation for training and additional education
• Community of practice, regular knowledge sharing among colleagues
• Friendly and easy-going international team and colleagues