PreSonus is hiring a
IT Support Technician

Summary

The job is for a IT Support Technician at Fender Musical Instruments Corporation. The role involves providing installation, support, and maintenance services within the company's desktop computing environment across 3 offices in the UK and Ireland.

Requirements

• Administrative knowledge of Windows and Office
• Functional knowledge of Microsoft Exchange, Active Directory, FTP and TCP/IP
• Excellent technical knowledge of PC and MAC desktop and laptop hardware
• Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Effective interpersonal, oral communication, written communication and relationship-building skills
• Ability to present ideas in non-technical language
• Analytical and problem-solving abilities
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation
• Ability to support European language users (ability to speak foreign languages is not essential)

Responsibilities

• Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals
• Perform analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications and peripherals
• Recommend and implement proactive or automated solutions to resolve recurring system related issues
• Utilize tools to assess the need for performance upgrades to systems
• Ensure the overall efficient operation of the company’s computing environment
• Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware and software
• Ensure that the computer systems are provided with appropriate network connectivity through Fender’s existing LAN and wireless LAN
• Maintain an inventory of standard related hardware and software
• Maintain helpdesk notes and documentation concerning daily activities
• Interact with approved hardware, software and services vendors
• Setup new user accounts within Active Directory and provision users for access to Exchange, VPN and print services
• Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services

Preferred Qualifications

Citrix knowledge is desired

Benefits

• Must be able to lift approximately 50lbs (i.e. large monitor or small computer)
• Ability to work flexible hours to support planned system outages