Technical Writer

Summary

Join Access Softek, a leader in digital banking technology, as a remote Technical Writer. You will contribute to the future of fintech by using and evaluating software, performing gap analysis, and creating well-written documentation. The ideal candidate is a self-directed learner with experience in a remote role, adept at writing for diverse audiences, and skilled in understanding complex software systems. Responsibilities include independently producing documentation, analyzing audience needs, writing about technical concepts, editing documents, and collaborating with various teams. The position requires a Bachelor's degree in a related field or equivalent experience and 2+ years of experience as a writer at a software company. Benefits include competitive compensation, 401(k), life and disability insurance, medical and dental insurance, paid time off, and paid home internet.

Requirements

• Has successful experience as a strong contributor in a full-time, remote role
• Is a self-directed learner who can add value while acquiring domain knowledge
• Knows when to ask for assistance and guidance
• Is adept at writing for, curating, and organizing large, complex documentation sets
• Can understand complex software systems, quickly grasp how new interfaces and features work, and maintain the ability to see things through the eyes of a novice user
• Identifies content gaps independently
• Is highly responsive to internal and external customer needs
• Pivots gracefully to meet unexpected exigencies
• Is interested in taking on RFP writing as needed
• Continuously innovates so as to increase process simplicity and efficiency while (ideally) improving outcomes
• Works independently and/or collaboratively as needed
• Eagerly adds value to projects--without extensive supervision
• Sets goals informed by ROI to customers and company
• Is adept at writing for end users and engineers
• Has full, functional mastery of Standard American English for UX help content and long-form help content
• Has a Bachelor's degree in technical communication, English, philosophy, computer science, a closely related field, or commensurate and relevant experience
• 2+ years of experience as a writer at a software company

Responsibilities

• Use and evaluate undocumented software to understand the problems an audience is having or would probably have
• Envision the best way to address problems through documentation
• Perform gap analysis of existing content and content plans
• Work with minimal supervision and proactively discover and resolve documentation needs
• Research and create well-written documents with excellent design, clarity, and concision
• Independently producing and managing documentation for industry-leading enterprise software products
• Analyzing the needs of disparate internal and external audiences and tailoring documentation to those needs
• Writing about technical concepts with clarity and concision
• Editing and improving documents drafted by other teams
• Writing, clarifying, and sharpening UI text
• Proactively collaborating with product owners, developers, QA engineers, and implementation managers
• Prioritizing documentation requests based on potential ROI, with efficiency and transparency
• Designing documents that convey information quickly, intuitively, and as simply as possible
• Using industry-standard tools for authoring and documentation and project management (Atlassian suite)
• RFP writing and editing

Benefits

• Compensation commensurate with experience
• 401(k) retirement savings plan
• Life insurance, short-term and long-term disabilities insurance
• Medical and dental insurance
• Paid vacation and sick leave
• Paid home internet