Technical Writer

Summary

Join Bitwarden, a leading identity security company, as a Technical Writer and contribute to the success of their users and customers by creating comprehensive documentation for their growing product portfolio. You will delve into understanding user needs, test and document new features, and collaborate with various teams to ensure accurate and high-quality content. This remote position offers the opportunity to work with a fast-growing company and contribute to a first-class product experience.

Requirements

• Prior experience in a technical writing, software development, UX writing, or IT administration role
• Clear, concise, and consistent communication skills, particularly in writing
• Experience with, or comfort with learning, industry-standard tools like headless Content Management Systems (CMSs), JIRA, Docker, and GitHub
• Experience working alongside, or within, cloud software development and deployment cycles
• Excellent problem solving skills - you might not know all the answers, but you know how to find and communicate the possible solutions
• A passion for internet security and helping everyone stay secure

Responsibilities

• Develop product documentation, onboarding guides, technical resources, and more for a wide range of customer and user personas
• Develop a deep understanding of customer needs and requirements by collaborating cross-functionally, being active in the community, and digging into data
• Help to share the future of Bitwarden documentation and the Technical Writing team, whether that’s through team culture, enhancing processes, or novel  approaches to documentation
• Lead development of a refreshed library of clean, clear, and actionable onboarding material to empower customers around the globe
• Become a Subject-Matter-Expert (SME) for Bitwarden products and services that internal audiences can rely on for information

Preferred Qualifications

• Prior experience catering to, or working in, enterprise IT environments
• Prior experience with Bitwarden products, our open source communities, or other open source communities
• Prior experience reading or writing C#, JavaScript, TypeScript, Go, or Rust
• Prior experience designing software onboarding modules or guides

Benefits

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development