Remote Technical Writer

Summary

Join our team as a detail-oriented Technical Writer to create high-quality documentation across internal and external knowledge bases.

Requirements

• Experience in creating technical documentation, ideally within the SaaS technology sector or VOIP industry
• Native English language competency including reading, writing, and copy editing
• Proficient with common documentation creation and management tools, with experience in the Intercom documentation module or Notion being a plus
• Strong understanding of technical concepts with the ability to convey complex information clearly and accurately
• Familiarity with systems development life cycle (SDLC)
• High attention to detail and a strong focus on quality
• Team-oriented with excellent communication skills, capable of working effectively with cross-functional teams

Responsibilities

• Create, update, and maintain high-quality documentation across internal and external knowledge bases
• Ensure that our documentation is accessible, engaging, and up-to-date for both technical and non-technical audiences
• Document new features by working closely with product managers and developers to create accurate, user-friendly guides and technical content on new features and updates
• Maintain knowledge bases by regularly updating our internal and external wikis with the latest information
• Adapt content for various audiences by tailoring documentation to meet the needs of different users, from customers to internal teams
• Ensure quality and accuracy by following our company’s grammar and style guidelines to produce clear, concise, and error-free documentation
• Stay current and future-proof content by continuously monitoring and updating older documents, aligning them with product updates and new technologies
• Support a diverse learning audience by catering to different learning styles by including visual aids, step-by-step instructions, and practical examples

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off*
• Volunteering Days
• Flexible working hours
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise