Technical Writer

Summary

Join Vonage API, a leader in the cloud communications platform market, as a Technical Writer. You will be part of a remote-first team creating and maintaining high-quality developer documentation for the Vonage API Developer Platform. Your responsibilities include applying a documentation-as-code approach, creating functional and technical documentation, contributing to content strategy, translating technical specifications, writing code examples, and ensuring documentation accuracy. You will collaborate with various teams and the developer community, integrating feedback and encouraging contributions. This role offers opportunities to represent Vonage at events and engage with developers on social media. Vonage provides competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Requirements

• Ability to author content with the developer’s perspective in mind
• Demonstrated experience writing technical documentation for REST/Web APIs
• Knowledge of SaaS/PaaS products
• Experience authoring documentation in Markdown
• Experience using Git and GitHub to collaborate with other team members
• Knowledge of one of the following languages: JavaScript, Ruby, Python, or PHP

Responsibilities

• Apply a documentation as code approach to technical authoring
• Create functional and technical documentation for developers who integrate with Vonage Communication APIs
• Contribute to the technical content strategy with other stakeholders including members of the Developer Relations and Product teams
• Translate API product technical specifications into developer-enabling documentation
• Write code examples that demonstrate how to build solutions that integrate with Vonage API products
• Maintain knowledge of and interact with Vonage Communication APIs to ensure the accuracy of the documentation
• Ensure ease of contribution to API Developer Portal through providing clear contribution guidelines and direct coaching
• Collaborate with other Vonage employees and community contributors on documentation
• Integrate developer feedback continuously into your plans and documentation
• Encourage people across the Vonage organization and the developer community to contribute to the API Developer Portal
• Ensure ease of contribution to API Developer Portal through providing clear contribution guidelines and direct coaching
• Help Vonage become recognised for excellent developer experience through highly usable and open-sourced documentation
• Providing feedback on APIs, SDKs, documentation and product functionality
• Building and maintain open source code examples and demonstration apps
• Representing Vonage at events
• Hackathons
• Sponsorship booths
• Meetups
• Conferences
• Talks
• Providing support via social channels such as Twitter, StackOverflow the Nexmo Community Slack, and encourage issues to be raised on GitHub
• Supporting early adopters and key customers with integrations
• Creating opportunities for other Vonage employees to engage with the developer community
• Helping with recruitment through referral of strong technical candidates for roles at Vonage

Preferred Qualifications

• Understanding of Swagger/OpenAPI v3, API Blueprint or RAML
• Experience as a developer or developer advocate

Benefits

• Competitive pay
• Benefits including unlimited discretionary time off and tuition reimbursement