Technical Writer

Summary

Join ServiceNow as a Technical Writer and collaborate with design, engineering, and product management teams. You will create and maintain user-focused technical documentation for multiple applications or product features, ensuring customer success. Become proficient in ServiceNow's content development processes and DITA-based information model. Gain a deep understanding of ServiceNow products and users, focusing on specific features and user bases. Deliver content that helps users achieve their goals efficiently. The role offers a base pay of $87,700 - $136,000, plus equity, variable compensation, and benefits including health plans, 401(k), ESPP, and flexible time away.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Understanding of content development life cycles and processes
• 1-2 years work experience (may include internships) in technical communication
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Responsibilities

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs