SupportYourApp is hiring a
Technical Writer

Summary

Join SupportYourApp as a Technical Writer and work remotely in a multicultural environment while enjoying your home office. Collaborate with the Support Team to write, update, and maintain knowledge base articles for various brands. Proven experience in technical writing is required along with excellent English skills.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Proven experience of 2+ in technical writing
• Familiarity with SEO best practices for content optimization
• Ability to work collaboratively in a cross-functional team environment
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Be responsible for writing, updating, organizing, and maintaining the Zendesk Guide knowledge base articles
• Work on content for large globally recognized brands while collaborating closely with the Support Team
• Develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide
• Continuously optimize existing content for clarity, relevance, and SEO to enhance user experience and searchability
• Manage Partner-Specific Branded Content
• Review key performance indicators (KPIs) for the Knowledge Base, and track user engagement and outcomes

Preferred Qualifications

• Experience with customer support tools and practices
• Understanding of basic CSS and HTML
• Experience using Zendesk Certification

Benefits

• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development