Remote Technical Writer

Summary

Join us as a Technical Writer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Proven experience of 1-3 years in technical writing
• Familiarity with SEO best practices for content optimization
• Experience composing Knowledge Base articles for external readers
• Ability to work collaboratively in a cross-functional team environment
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Be responsible for writing, updating, organizing, and maintaining the Zendesk Guide knowledge base articles for seamless multi-brand implementation
• Work on content for large globally recognized brands while collaborating closely with the Support Team, to ensure that the knowledge base is comprehensive, accurate, and up-to-date
• Develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide to provide accurate and helpful product information to customers
• Continuously optimize existing content for clarity, relevance, and SEO to enhance user experience and searchability
• Manage Partner-Specific Branded Content
• Review key performance indicators (KPIs) for the Knowledge Base, and track user engagement and outcomes

Benefits

• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development