Remote Technical Writer

Summary

Join Vonage's team of innovators to accelerate digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. As a Technical Writer, you'll leverage technology solutions to streamline operational efficiency and develop data-driven metrics to evaluate effectiveness.

Requirements

• Excellent technical writing skills
• Experience with data analytics, predictive modeling and data visualization
• Experience with project management methodology and control techniques in both an Agile and Hybrid environment
• Operational and technical experience and understanding in an engineering organization
• Excellent communication skills, including writing, speaking and listening
• Strong analytical, problem solving, organizational and interpersonal skills
• Ability to: Multitask, work under pressure and meet tight deadlines
• Manage several projects / people simultaneously
• Interact and communicate with all levels of staff in both business and technical areas
• Identify and articulate IT solutions that provide desired business results
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration or related field
• Prior experience (3-4 years) in a Business Analysis or related position

Responsibilities

• Partner with business stakeholders to understand business objectives, the current state of business processes and areas where improved technologies, automation or process enhancement may lead to improved workflow and efficiency
• Perform quantitative and qualitative analysis to fully understand current processes, outcomes and business impact
• Work closely with business, technical and other teams / stakeholders to identify workable and appropriate solutions for business process improvement, automation and scaling
• Identify user scenarios and generate new or modified process workflows
• Based on assessments, analyses and user input, create project plans to orchestrate new process development and execution
• Coordinate and support internal and external resources required to execute and accomplish project objectives
• Act as translator between business and technical teams
• Ensure that solutions follow best practice guidelines
• Maintain open, active and reliable communication with all stakeholders

Preferred Qualifications

• Experience in the telecommunications industry
• Experience in a product operations or engineering organization
• Familiarity with full stack development tools and processes

Benefits

• Competitive pay
• Unlimited discretionary time off
• Tuition reimbursement