Technical Writer

Summary

Join Yuno, a company building payment infrastructure for global market participation, and become a Technical Writer. You will be responsible for creating and maintaining high-quality product documentation, defining documentation strategy, collaborating with various teams, and championing documentation standards. This role requires fluency in English, proven experience as a Technical Writer (ideally in software/fintech), exceptional writing and editing skills, and a strong understanding of technical concepts. Yuno offers competitive compensation, remote work, a home office bonus, work equipment, stock options, a global health plan, flexible days off, and professional development courses.

Requirements

• Fluency English is a must
• Proven experience as a Technical Writer or in a similar role, ideally within the software, fintech, or technology industry
• Exceptional writing and editing skills with the ability to simplify complex technical information for diverse audiences
• Strong understanding of technical concepts, such as APIs, software development, and systems architecture
• Experience with documentation tools like Confluence, MadCap Flare, GitHub, Swagger, or similar platforms
• Ability to define and execute a documentation strategy aligned with organizational goals
• Excellent collaboration and interpersonal skills, with the ability to work cross-functionally
• Analytical mindset and experience in measuring the success of content delivery

Responsibilities

• Deliver High-Quality Documentation: Create, maintain, and continuously improve product documentation, including user guides, API references, FAQs, technical manuals, and online help resources
• Drive Vision and Strategy: Define and implement the overall strategy for documentation, ensuring alignment with business objectives, product goals, and user needs
• Collaborate Across Teams: Partner with product managers, engineers, designers, and customer support teams to gather information and translate technical concepts into accessible, user-friendly content
• Champion Documentation Standards: Establish and promote documentation best practices, style guides, and content templates to ensure consistency and quality
• Understand the Audience: Conduct user research and collect feedback to understand the documentation needs of developers, customers, and internal teams. Use insights to continuously improve content relevance and usability
• Leverage Tools and Technologies: Utilize state-of-the-art tools and methodologies to streamline the creation, maintenance, and publication of documentation. Explore innovative ways to make technical content interactive and engaging
• Measure Success: Define KPIs for documentation effectiveness, such as customer satisfaction, adoption rates, and support ticket deflection, and use these metrics to drive continuous improvement

Benefits

• Competitive Compensation
• Remote work - You can work from everywhere!
• Home Office Bonus - We offer a one time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health Plan wherever you are
• Flexible Days off
• Language, Professional and Personal growth courses