Technical Writer

Summary

Join Red Canary as a Technical Writer and contribute to creating high-quality documentation for our cybersecurity products. You will develop a deep understanding of our products and services, translating complex information into simple, engaging documentation for various audiences. Your responsibilities include planning, writing, and publishing user manuals and reference documentation, as well as assisting in the development of content tools and workflows. You will work collaboratively with multiple teams and ensure the excellence of all Red Canary product documentation. This role requires 3+ years of technical writing experience, proficiency in help authoring tools and HTML/CSS, and a keen eye for detail. Red Canary offers a competitive salary, bonus program, stock options, and a comprehensive benefits package including 100% paid medical, dental, and vision insurance, flexible time off, paid parental leave, and a flexible work environment.

Requirements

• 3+ years of Technical Writing experience
• Demonstrated ability to write consistently and professionally, following accepted Technical Writing principles, practices, and standards
• Solid understanding of help authoring tools and basic HTML/CSS
• Experience capturing, editing, and maintaining screen images
• Skill to produce professional-looking flow, process, and entity relationship diagrams
• Capacity for self-direction and ability to work with minimal supervision to systematically discover, draft, and execute on product documentation needs
• Ability to work as an embedded resource within multi-disciplinary design and development teams
• Deep sense of personal responsibility and willingness to act as a content gatekeeper to ensure the excellence of all Red Canary product documentation
• Comfort working in a continuous release software development paradigm where unexpected product needs may arise
• Keen eye for detail

Responsibilities

• Develop a deep understanding of Red Canary’s products and services
• Translate complex product information into simple, engaging, high-quality documentation
• Drive the entire document creation lifecycle to plan, write, format, edit, review, proofread, and publish procedural and technical content for technical and non-technical users
• Assist in the development and deployment of content tools, workflows, and processes
• Provide feedback regarding Red Canary technical writing standards and processes
• Pivot gracefully to meet the needs of the business within your area of responsibility
• Focus on continuously improving your writing, relationships, and workflows

Benefits

• 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
• Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits
• Fertility Benefits: All new hires are eligible for benefits as of their first day
• Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
• Paid Parental Leave- Full base pay to bond/care for your new child
• Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
• Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US
• Bonus program
• Stock options