Technology Operations Specialist II

Summary

Join Team Rubicon as a Technology Operations Specialist II and apply your technical expertise to solve complex challenges across the organization. Design and implement robust, resilient solutions to enhance efficiency and impact. Partner with program staff and end-users to understand their needs and develop scalable systems. This remote position, based in Southern California, offers a flexible schedule and opportunities for professional growth within a rapidly expanding disaster response organization. The role involves diagnosing and resolving technical issues, analyzing recurring problems, and leading change management efforts. Travel is required approximately four times a year.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent professional experience
• 3+ years in a technical implementation, support, or systems engineering role - preferably in a nonprofit, NGO, or social impact context
• Demonstrated ability with Service Desk ticketing platforms such as (Jira Service Management, Zendesk, Freshdesk, etc.)
• Experience working with CRM, ERP, or data collection tools (Dynamics 365, Salesforce, Raiser’s Edge, etc.)
• Comfort with Project Management tools such as Jira, Microsoft Planner, or Asana
• Passion for social good, a collaborative mindset, and a willingness to grow

Responsibilities

• Diagnose and resolve complex technical issues that escalate beyond Tier 1 and 2 support
• Analyze recurring issues and incidents to identify root causes and partner with developers on implementing long-term fixes
• Design, configure, and implement workflows, systems, and tools to meet programmatic, donor, and operational needs, while optimizing and automating processes across tech and the broader organization
• Collaborate with cross-functional staff and end-users to understand objectives, define scope, and design effective technical solutions that align with organizational goals
• Analyze recurring problems to identify root causes and propose long-term fixes
• Lead change management efforts to ensure seamless rollout and user adoption of new technologies, workflows, and systems
• Troubleshoot technical issues and manage bug fixes and enhancements
• Track project progress, identify risks, and implement mitigation strategies
• Ensure solutions are secure, scalable, and aligned with data privacy best practices

Preferred Qualifications

Familiarity with automation tools (e.g. Power Automate, Zapier)

Benefits

• Flexible Unlimited Paid Time Off
• Generous holiday schedule (including a paid week off between winter holidays)
• Matching 401k contributions up to 4% with no vesting requirement
• 100% company-paid health benefits for employees and their dependents
• Professional development, leadership development and events/conferences
• Paid time off to volunteer with the non-profit of your choice
• One-week all-inclusive onboarding experience