Technology Transformation Consultant

Summary

Join Wavenet as a High Touch Sales Engineer and work with key customers to showcase product value, drive success, and boost revenue and retention. You will analyze customer needs, create proposals, and conduct product demonstrations. This role requires strong technical expertise in Mitel and Avaya solutions, excellent communication skills, and a sales-oriented mindset. The position offers a hybrid work model, generous annual leave, comprehensive health and wellbeing benefits, and opportunities for professional growth within a vibrant organization.

Requirements

• Have strong understanding of the product, industry, and customer use cases
• Have the ability to explain complex technical concepts in layman's terms
• Have knowledge of the sales process, negotiation skills, and customer service orientation
• Have the ability to create accurate, detailed technical documentation and proposals while effectively managing time
• Have a focus on driving revenue and customer retention
• Have excellent commercial knowledge

Responsibilities

• Build strong, long-term relationships with named key strategic customers, gaining a deep understanding of their UC and Contact Centre environments
• Become our customers’ trusted advisor, supporting long-term planning and defining strategic direction
• Gather customer feedback to improve products and services
• Engage with customers to gather technical and business requirements
• Analyze customer challenges to identify opportunities where Wavenet’s solutions can provide value
• Be a subject matter expert on vendor (initially Mitel and Avaya) solutions, upgrade options and product roadmaps
• Maintain up-to-date industry and product certifications
• Conduct product demonstrations, presentations, or proof-of-concept trials to showcase the value and functionality of the product
• Tailor technical solutions to meet the specific needs of clients, using in-depth knowledge of the product
• Ensure customer system licences, software renewals, upgrades and managed
• Attend regular meetings with customers and Account Managers
• Work closely with sales representatives to understand client needs and recommend solutions to drive increased revenue and customer retention
• Help craft proposals, bid and tender responses (e.g. RFQs and RFPs) ensuring technical accuracy
• Plan and manage customer base migration activity to support Wavenet’s growth goals
• Provide technical input and customer support facilitate migrations
• Provide sales teams with supporting documentation utilising relationships with marketing and vendors to create
• Work with project management and delivery teams to ensure successful migrations
• Liaise with vendors to gain support and resource requirements
• Stay informed about competitors' products and industry trends to position offerings effectively
• Recommend product or service enhancements based on customer insights and market research
• Create technical design, professional services specification and solution description documentation
• Ensure appropriate pricing schedules are created in line with the solution design for contract submission
• Follow internal governance process for solution and cost sign off at all required levels
• Provide accurate, timely management information and reporting

Benefits

• Generous starting annual leave allowance
• Private medical coverage
• Discounted health plans
• An eye care scheme
• Comprehensive health and wellbeing programs
• An additional day of annual leave each year, reaching up to 28 days
• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team