TechOps Lead

Summary

Join Ocrolus' TechOps team as a TechOps Lead, providing 24/7/365 technical support to both in-office and remote workers. Maintain strong relationships with employees and stakeholders, ensuring service uptime and availability. Manage projects and deliver results under pressure, leveraging your IT infrastructure expertise. Collaborate across various business functions and lead a team of engineers. This role requires strong technical skills and leadership abilities in a fast-paced, high-growth environment.

Requirements

Must have Skills: Linux administration, network administration, end-user customer support, people Management

Responsibilities

• Managing and leading TechOps Engineers
• Managing a wide variety of TechOps systems and infrastructure including PXE servers, proxies, disk image deployment, CCTV systems, and physical access control
• Hands-on triage and technical support for Windows, Linux, and macOS devices
• Implementing, managing, and supporting network infrastructure including routers, switches, access points, and firewalls
• Creating and managing firewall rules, policies, and exceptions
• Supporting TechOps software solutions like VPN, MDM, and Antivirus
• Good understanding of hardware and software debugging
• Asset and inventory management
• Help with internal IT audits
• Provide technical expertise, mentoring, and overseeing assigned work for TechOps team members
• Use team resources to accomplish higher-level objectives assigned by TechOps management

Preferred Qualifications

• Good to have skills: Project management, documentation, policy writing, asset management, scripting, or engineering experience
• Personality Traits: Self-starter, team player, confident, customer-focused. Curious, knowledgeable, adaptable, willing to learn, and a “lead from the front” leadership style

Benefits

Benefits and development opportunities