Program Analyst

Summary

Join H2 Performance Consulting as a Program Analyst and contribute to the Navy's transition to a new payroll system. You will work on a team supporting implementation activities, including testing, training, and communication. Responsibilities involve operational research, test case development, documentation, data analysis, and meeting facilitation. The role requires a minimum SECRET clearance and a Bachelor's degree in a relevant field, along with significant experience in testing, training, and related areas. Desired skills include strong communication, ability to manage competing priorities, and proficiency in Microsoft Office Suite and other tools. The specific experience requirements vary depending on the level (I or II).

Requirements

• Minimum SECRET clearance
• Bachelor' degree in mathematics, statistics, business, law, engineering, social sciences, physical/applied sciences or management discipline such as business administration, accounting, finance, economics or management information technology
• Level I: Must have at least 10 years experience in testing, training, communication, assessment, business process reengineering, advisory and operations preferred
• Level II: Must have at least 7 years experience in testing, training, communication, assessment, business process reengineering, advisory and operations preferred

Responsibilities

• Work under general supervision of the workstream lead following direction and guidance for executing advisory and operations activities
• Perform operational research and synthesize information related to pay and payroll operations, organizational practices, policies, compliance, etc
• Review Navy Personnel and Pay requirements, processes, and policies to develop supporting test scenarios and test cases that will validate the output amount, eligibility, workflows, and internal controls
• Execute Navy Personnel and Pay test cases, coordinate with workstream leads to synthesize and report test progress, blockers, risks, and issues
• Draft documents to include status reports, summary presentations, agendas, invites, e-mails, and other communication documents
• Conduct data calls to include plan, coordinate, distribute, manage inputs, consolidate and document summary findings for various information and/or data requests
• Develop and/or update business process narratives, process workflows and SOPs using reference materials as well as manage all review cycles
• Support issue/problem management including daily identification, tracking, root cause analysis, and updating status of resolution in the appropriate tracker
• Support action item management including daily identification, tracking, follow-up with workstreams as needed
• Reference applicable government policies, guidance, and processes to effectively track/manage assigned tasks
• Use excel to perform basic functions (e.g., data entry, formatting, sorting, formulas, pivot tables, etc.) for various documents
• Use PowerPoint to develop various presentations to include content elicitation, creation and synthetization based on target audience, graphs, charts, tables, etc
• Use SharePoint, MS Teams, excel and other tools/applications to workshare, store information complying with document/folder version control requirements
• Use available tools to conduct qualitative and quantitative data analysis and summarize findings
• Conduct meeting facilitation, interviews and focus groups including logistics, agendas, notes, monitoring chat box, screen share, reviewing materials, etc. using MS Teams or Zoom
• Work autonomously and/or interact with clients and workstreams to identify, document, track, monitor and support resolution of various project issues and risks
• Lead planning and execution of ad hoc special projects and/or tasks to include coordinating inputs from various workstream and client partners

Preferred Qualifications

• Ability to work independently and flexibility working within a dynamic-integrated team environment (e.g., clients and project team members) on Eastern Standard Time Zone
• Ability to manage competing priorities and deadlines in a dynamic environment and be open to shift in tasks daily to meet client demand
• Comfort learning and working in applications/tools including Microsoft Office (Excel/PowerPoint/Visio/Word/ Teams/OneNote/SharePoint), Zoom, etc
• Strong writing and communication skills which will be used to create documents, facilitate meetings, and brief information to the project team
• Ability to prioritize and manage own workload and consistently meet all deadlines timely
• Ability to quality control own work consistently and attention to detail to deliver quality work products and services
• Ability to work autonomously and interact with clients to identify, document, track, monitor, resolve project issues, escalations, trends, risks, mitigations, etc
• Ability to independently with limited guidance to draft, update and proof documents and templates (spreadsheets, process maps, presentations, standard operation procedures)
• Ability to update, store and maintain documents with appropriate version control standards on the SharePoint, MS Teams workshare site, etc