Testing Delivery Manager

Summary

Join Testlio as a Manager, Testing Delivery and lead a fully remote team of Testing Managers, overseeing client projects and ensuring alignment with company best practices. You will mentor team members, guide their development, and evaluate performance against KPIs. Leverage your expertise in service management and agile methodologies to support comprehensive quality strategies for a large client portfolio. This role requires strong leadership, communication, and technical skills in software testing and quality assurance. Testlio offers a flexible, remote work environment with various benefits, including paid time off, professional development reimbursement, and stock options.

Requirements

• 8+ years of experience in quality management
• 5+ years of quality team management experience
• 5+ years of professional experience working with agile teams
• 5+ years of hands-on manual testing experience
• 3+ years experience authoring enterprise-level digital quality strategies
• 3+ years experience in end-to-end test automation of native and/or web applications
• 3+ years of working in a professional managed services environment
• Knowledge of test frameworks such as Playwright, Cypress, and Appium
• Knowledge of CI/CD pipelines such as Github, Jenkins, GitLab, CircleCi, etc
• Ability to analyze problems, identify practical solutions, and strategically implement them
• Ability to create value-driven reporting underpinned by key metrics: speed, cost, and quality
• Continuous proactive learning in Software Testing, Quality Assurance, and leadership/management
• Knowledge of unit testing, API testing, and integration testing
• At least 5+ years of experience in team leadership/management - a great team player with demonstrated collaboration and leadership skills
• Proven ability to lead QA teams, upskill resources, and foster a culture of continuous improvement
• Excellent written and verbal communication skills
• Excellent interpersonal skills and influencing ability to win the confidence of individuals at all levels, both inside and outside the organization
• Strong time management, problem-solving, task delegation, and prioritization capabilities
• Ability to collaborate cross-functionally and build solid and productive relationships to perform effectively
• Socially open-minded, expressing empathy and consideration for cultural differences
• Ability to work well under pressure and in an environment of constant change
• Flexibility in work hours to support cross-region teams
• A data-driven approach to developing, tracking, and optimizing performance metrics
• Self-motivated, detail-attentive, and action-driven with the ability to take initiative, execute, and follow through

Responsibilities

• Oversee the daily activities and operations of the Testing Manager’s team, establishing efficient workflows while fostering a positive, supportive atmosphere that aligns with Testlio’s values
• Ensure alignment with Testlio’s recommended practices across all team members and projects
• Monitor the quality KPIs of projects led by your team members, ensuring high standards and continuous improvement
• Provide professional support, guidance, and coaching within a team: motivating, challenging, energizing, and empowering team members
• Partner with other members of our Services team to build an effective Around the Sun servicing model
• Interface with clients, helping to strategize QA within their unique product SDLCs
• Mentor new team members and support the ongoing professional development of existing teammates
• Be a champion within the team who advocates the latest Testlio platform developments and network-related process changes
• Understand and work within the boundaries of a project's success and financial metrics, such as margin, target utilization, NPS, and more
• Leverage your automation knowledge to challenge, guide, and mentor Testing Managers in integrating automation into the quality strategy, driving exceptional testing outcomes
• Collect, analyze, and quantify data to produce clear and insightful reports
• Manage ambiguity and guide the team by establishing clear priorities and timelines
• Audit services to ensure recommended practice methodologies and KPIs are being adhered to
• Host individual and team meetings to review the portfolio, identify areas for optimization, and report on status to Testlio leadership

Preferred Qualifications

• Knowledge of payment testing is preferred
• Understanding of AI-driven test automation and analytics tools
• Experience in supporting AI-based projects
• Experience hiring and managing a distributed team
• Proven track record of success in scaling teams and maintaining SLAs, KPIs, and other key performance metrics

Benefits

• Paid time off
• Reimbursement up to $300/yr for learning
• Stock options
• Equipment policy, with Testlio contributing to the bulk of the cost with regular equipment update intervals
• Remote work
• Flexible hours