Delivery Manager

Summary

Join Clariti's mission to empower governments and deliver exceptional citizen experiences. As a Delivery Practice Manager, Consulting, you will provide consulting oversight for strategic accounts, ensuring successful implementation of Clariti solutions. This billable role requires close collaboration with customers, partners, and internal teams throughout the service lifecycle. You will manage a team of up to five Implementation Consultants, providing guidance and support. The position demands strong leadership, project management, and client relationship skills, along with experience in software implementation within large enterprise environments. The compensation range is $124K-$185K annually.

Requirements

• Bachelor's degree (or equivalent experience)
• 10+ years of services delivery experience, including services management experience
• 7+ Years of software implementation experience including analysis and consulting services
• Exceptional executive communication and client relationship-building skills
• Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
• Must have project financials business acumen (forecasting, allocated revenue, etc.)
• Adept in large corporate organizational change management & strategies
• Leadership experience in large transformation programs
• Ability to navigate presales
• Systems Integrator experience
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Proven ability to build trusted relationships at the client and partner executive level
• Ability to effectively manage and resolve client escalations
• Ability to travel within Canada and to the US about 30%-40%

Responsibilities

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers
• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level
• Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live
• Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction
• Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome
• Drive a consistent customer project and delivery experience through our Implementation Consultant and partner community
• Assist the Clariti sales team in closing deals by defining the strategy and value proposition and providing oversight during the deal pursuit. This entails closely aligning with partners and system integrators
• Attract, onboard, and develop top talent to build a high-performing team of Implementation Consultants to meet high demands at scale
• Provide coaching and mentoring for the Clariti project team
• Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team

Benefits

The total compensation range for this role is expected to be between $124K-$185K annually