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Summary

Join Sutherland's dynamic team in Bulgaria and enjoy the exciting world of outsourcing! We offer flexible work arrangements, including work-from-home options and offices in Sofia, Varna, Burgas, or Plovdiv. Fluency in German (B2 or higher) and English (B2 or higher) is required. Prior outsourcing experience is a plus but not mandatory. We provide comprehensive health and wellness benefits, competitive salaries and bonuses, flexible working hours, and opportunities for career growth and development. Join our supportive and inclusive workplace where you're more than just an employee—you're part of a family dedicated to excellence.

Requirements

• Fluency in German (B2 or higher)
• English (B2 or higher) proficiency
• Be legally authorized to work in Bulgaria
• Strong computer skills

Responsibilities

• Manage confidential data with strict adherence to privacy standards
• Adjust to evolving tasks, ensuring successful adaptation to a dynamic environment
• Understand and meet customer needs
• Connect with customers effectively, demonstrating patience and professionalism
• Approach challenges with a strategic mindset, analyzing problems from various perspectives and developing effective solutions to complex challenges

Preferred Qualifications

Prior experience in outsourcing support

Benefits

• Work from home or in offices in Sofia, Varna, Burgas, or Plovdiv
• Personalized training programs, leadership opportunities, and certifications to advance your career
• Friendly colleagues, approachable managers, and a culture that values collaboration
• Competitive Salary & Bonuses
• Flexible working hours and shifts (4/6/8)
• Coverage for hospital and outpatient care
• Prescription Medicine Reimbursement
• Dental Expense Reimbursement
• Comprehensive life insurance coverage
• Up to 3 extra wellness days off per year, in addition to 21 days of paid leave annually
• Internal Referral Program
• Vibrant rewards and recognition initiatives
• Relocation Package
• Parking (as per company policy)
• Multisport card
• Frequent employee wellness and engagement events
• Gifts for significant life events
• Participation in CSR activities and team-building events
• Work with industry experts and gain insights into global business practices