Trackman Range Customer Success Manager

Summary

Join Trackman, a growing leader in sports tracking solutions, as their new Trackman Range Customer Success Manager! This newly created role focuses on ensuring the success of existing Trackman Range (TMR) customers. You will work closely with various teams and customers, providing on-site training, support, and marketing assistance. Responsibilities include conducting regular meetings, providing software updates, training customers, supporting launch events, and building a community of operators. The ideal candidate possesses extensive customer-facing experience, ideally in golf or sports, and a strong ability to analyze problems and provide solutions. Trackman offers a competitive compensation package, including a performance bonus, travel expense reimbursement, and the opportunity to work with a dynamic global team.

Requirements

• Extensive sales, marketing or customer facing support experience, ideally in Golf or Sports related business
• Experience working in a customer facing role, preferably on-site
• Experience in international companies and/or golf sector
• Ability to analyze problems and provides well thought through solutions
• Hands-on, self-driven, opportunity-seeking, respected and responsible person
• Operational/hands-on, as well as strategic mindset
• Strong growth ambitions, holds an entrepreneurial mindset
• Works independently, but is also a team player who shares feedback and helps when required
• Willingness to work on weekends and evenings when necessary
• Domestic travel required, 50% on site at customers
• Trustworthy, charismatic, quick thinking and determined
• Home/office in US
• Driver's License and access to own vehicle (expenses paid)

Responsibilities

• Assist our Range customers in planning and execution of successfully launching Trackman Range
• Ensure that all on site staff are fully educated on the use of the Range App as well as the Range Administrative Tools
• Build our community of operators through regular events and workshops
• Conduct regular meetings and updates to share TMR latest information and with owners and staff at each venue
• On-going email/phone communication to Range customers with software updates and other key information
• Train customers after the venue has been installed on all aspects of the TMR product
• Support customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement on the range
• Help customers with Marketing Material and initiatives both at the time of launch and on an on-going basis
• Arrange regional events, where Range owners can meet and network to share best practices and develop the community of operators
• Collate success stories and feedback from venues to support future sales
• Lead the referral program for operators to recommend future venues

Benefits

• A competitive compensation and performance bonus package
• 80% fixed 20% bonus related salary
• The chance to work with a dynamic and global team
• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports
• Travel expenses at local rates