Trade Specialist I

Summary

Join Lessen, a tech-enabled property service provider, as a Trade Specialist! In this integral role, you will support customers and vendors, building and maintaining strong relationships. You will act as a subject matter expert (SME) for complex issues, proactively resolving challenges and providing expertise. This closing shift role (1:00 pm to 10:00 pm Central, Sunday/Thursday) offers a work-from-home schedule. You will review vendor quotes, coordinate initiatives, and serve as a key point of contact for clients and vendors. Continuous process improvement and maintaining confidentiality are also key responsibilities.

Requirements

• SME in a specific relevant trade
• 4+ years of experience in relevant field
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving highly complex trade related technical issues

Responsibilities

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
• Develop and coordinate client and internal initiatives and special projects
• Serves as a technical and subject matter expert resource for the department and leadership
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
• Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution
• Provide support to other trade team members as required
• Foster a positive work environment and collaborate effectively with all stakeholders
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Maintain CPD and awareness of trade / industry developments
• Seek opportunities for continuous process improvement

Preferred Qualifications

Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful