Trade Specialist I

Lessen
Summary
Join Lessen, a tech-enabled property service provider, as a Trade Specialist! In this integral role, you will support customers and vendors, building and maintaining strong relationships. You will act as a subject matter expert (SME) for complex issues, proactively resolving challenges and providing expertise. This closing shift role (11:00 am to 8:00 pm, Sunday/Thursday) offers a work-from-home schedule. You will review vendor quotes, develop client initiatives, and serve as a key point of contact for internal and external clients. The position requires strong problem-solving skills and collaboration with stakeholders. Lessen offers competitive compensation and benefits.
Requirements
- SME in a specific relevant trade
- 4+ years of experience in relevant field
- Experience working in an FM, retail, buildings environment
- Demonstrable experience of solving highly complex trade related technical issues
Responsibilities
- Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
- Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
- Develop and coordinate client and internal initiatives and special projects
- Serves as a technical and subject matter expert resource for the department and leadership
- Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
- Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution
- Provide support to other trade team members as required
- Foster a positive work environment and collaborate effectively with all stakeholders
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Maintain CPD and awareness of trade / industry developments
- Seek opportunities for continuous process improvement
Preferred Qualifications
Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
Benefits
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
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