Enablement Lead

Summary

Join Airbnb's Revenue Operations team as an Enablement Lead and play a vital role in furthering our mission by representing and advocating for our hosts. You will work closely with the Head of Sales Enablement to launch, build programs, and provide tools for the global sales team, ensuring operational excellence and collaboration. Partner with Supply leadership and cross-functional partners on multiple initiatives, from delivering strategic programs to creating training that accelerates Airbnb’s growth. This role focuses on designing and executing enablement programs tailored to support the acquisition efforts of internal and 3rd party vendor sales teams. You will drive performance by equipping acquisition teams with the tools, training, and resources they need to onboard, optimize, and retain high-quality hosts. This is a US-remote eligible position.

Requirements

• Proven experience in enablement, sales, or training, with a focus on marketplace or community-based environments
• Proven experience working with 3rd party sales & suppliers
• Strong understanding of acquisition processes and the challenges faced by sales teams in acquiring new hosts or customers
• Experience in working with external vendors
• Experience working with CRM systems, particularly Salesforce, and other sales enablement tools such as MixMax and Gong
• Excellent project management skills, with the ability to manage multiple priorities and stakeholders
• Minimum of 15 years in a sales or operations role combined experience demonstrating success managing complex projects from start to finish
• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment
• Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions
• Experience onboarding new reps and supporting their ongoing learning and development
• Experience across the Customer Lifecycle with pre-sales, sales and customer success teams
• Bachelor degree required
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Professional and consistent work habits, strong work ethic, driven to achieve company goals
• Proven ability to succeed in both collaborative and independent work environments
• Strong business acumen with an ability to build relationships with and partner with other executives and build relationships across a complex organization
• Strong team player with a track record of cross functional collaboration

Responsibilities

• Develop and implement enablement strategies focused on the Host Acquisition segment, ensuring alignment with acquisition goals and business growth objectives
• Create and deliver targeted training programs at scale to enhance the skills of sales teams, focusing on host acquisition, onboarding processes, and performance optimization
• Collaborate with cross-functional teams to produce relevant enablement materials, including playbooks, toolkits, and best practices, ensuring consistency in messaging
• Partner with the biztech and Salesforce teams to ensure effective use of systems and tools, improving data flow and visibility into host acquisition performance
• Work closely with acquisition leaders, biztech, and other key stakeholders to ensure alignment with overall business initiatives and provide continuous feedback on enablement effectiveness
• Measure the impact of enablement programs through key metrics such as host acquisition, activation rates, and retention, ensuring initiatives drive measurable business outcomes
• Regularly assess enablement needs, making data-driven decisions to enhance the program's impact and address challenges in the acquisition process
• Partner with RevOps and internal teams to ensure the smooth and timely onboarding of new agents (tools, access and knowledge)

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits