Training Solutions Manager

Summary

Join Axon and become the Training Manager for Drones and Tactical Robotics, acting as the subject matter expert for Axon’s tactical robotics products. You will deliver in-person training to law enforcement customers globally, represent Axon at conferences, and engage with public safety technology decision-makers. Responsibilities include training Axon personnel, updating training curriculum, collecting customer feedback, and collaborating with product and support teams. This remote position, based in the US or Europe, involves up to 75% travel. The role requires strong operational experience in SWAT or special operations, proficiency in drone operations, and understanding of software/hardware testing and implementation. Axon offers competitive benefits, including paid time off, parental leave, and various health and wellness programs.

Requirements

• Proficient in training and professional services with a technical or weapons-related customer base, with a minimum of 5-years professional experience
• Strong operational experience serving on or supporting SWAT or special operations, with proficiency in drone operations & use in military or law enforcement applications
• Understanding of software and/or hardware, testing and implementation
• Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities and threats
• Experience with IT hardware, SAAS sales or support
• Experience with project management and resource tracking
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Drone equipment and programs, Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
• Willing to travel weekly throughout North America and some international travel
• Ability to work effectively, add value as a team member and assume leadership role within the team
• Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
• Ability to teach other members of the team and act as a mentor as required
• Willingness to take ownership of accounts and account related actions
• Must be able to coordinate across various groups and functional teams
• Ability to perform tasks with little or no supervision
• Demonstrate ability to implement, drive, track and report projects
• English proficiency required, Spanish is a plus

Responsibilities

• Deliver in-person post-sale training to law enforcement customers around the world
• Represent the company and its product at conferences and end user demonstrations
• Engage with public safety technology decision makers (SWAT & special forces team members, program managers, IT staff, and others) pre- and post-sale
• Act as the primary point of contact for customer training needs for tactical robotics products
• Deliver in-person training for other Axon personnel to scale the organization’s understanding of and ability to support our tactical robotics products
• Work closely with product and support teams to update and improve training curriculum
• Collect end-user feedback, structure it and maintain records, and delivery regular updates to R&D for product improvements

Preferred Qualifications

BS/BA/MS in Unmanned Systems or related fields is a plus

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Ride along with real police officers in real life situations, see them use technology, get inspired