Remote Training Specialist

Summary

Join the remote world, today. The Trainer Specialist will design, develop, and deliver comprehensive training programs to enhance skills, performance, productivity, and quality of work.

Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior to Senior Level
• MIN. HOURS/WEEK: 40 hours
• SHIFT TIME ZONE: PST
• SHIFT HOURS: between 9:00am to 6:00pm
• SHIFT DAYS: Monday to Fri
• Number of VAs: 1

Responsibilities

• Conduct virtual training sessions with our dealer network to educate them on best practices, call center methodology, and sales techniques
• Build and maintain strong relationships with dealers to ensure ongoing engagement and support
• Develop and deliver customized training programs that meet the specific needs of each dealer
• Gather feedback from dealers and use it to continuously improve training content and delivery methods
• Work collaboratively with internal teams to stay updated on new scripts, best practices, policies, and procedures that need to be communicated to dealers
• Encourage and facilitate the adoption of training and suggestions across a variety of call centers
• Monitor and report on the effectiveness of training programs, making adjustments as necessary to achieve desired outcomes
• Provide quick response times to dealers and internal team members
• Conduct a minimum of 5 call center trainings a week with the dealer network
• Identify dealers that need call center trainings via data, KPIs to help improve conversion
• Conduct training sessions with the dealer network focused on best practices in a positive way to reach lead conversion goals for lead to sale
• Communicate training and feedback effectively to dealer network

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays