20four7VA is hiring a
Training Specialist

Summary

The job is for a Trainer Specialist in the Business Support service tier. The role involves conducting virtual training sessions, developing customized training programs, gathering feedback, and continuously improving them. The preferred language is English, and the accent should be neutral. Additional benefits include competitive rates, weekly payments, annual rate increase based on performance, paid time off, paid holidays, free training and upskilling, constant support and guidance from managers and mentors, clear schedules and guidelines, a vibrant community for support, and more.

Requirements

• Passion for learning and development
• Excellent communication skills

Responsibilities

• Conduct virtual training sessions with our dealer network to educate them on best practices, call center methodology, and sales techniques
• Build and maintain strong relationships with dealers to ensure ongoing engagement and support
• Develop and deliver customized training programs that meet the specific needs of each dealer
• Gather feedback from dealers and use it to continuously improve training content and delivery methods
• Work collaboratively with internal teams to stay updated on new scripts, best practices, policies, and procedures that need to be communicated to dealers
• Encourage and facilitate the adoption of training and suggestions across a variety of call centers
• Monitor and report on the effectiveness of training programs, making adjustments as necessary to achieve desired outcomes
• Provide quick response times to dealers and internal team members
• Conduct a minimum of 5 call center trainings a week with the dealer network
• Identify dealers that need call center trainings via data, KPIs to help improve conversion
• Conduct training sessions with the dealer network focused on best practices in a positive way to reach lead conversion goals for lead to sale
• Communicate training and feedback effectively to dealer network

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you