Lumata Health is hiring a
Training Specialist

Summary

Join Lumata Health as a Training Specialist to develop and maintain training programs for Care Coaches, ensuring they are prepared to meet their roles' demands. This position requires 1-3 years of experience in care management, case management, or as a trainer/super-user, proficiency in working with multiple software platforms, and strong data analysis skills.

Requirements

• Healthcare licensure or certification (Ophthalmology experience preferred: COA, COT, COMT)
• 1–3 years Preferred experience in care management, case management, or as a trainer/super-user
• Proficiency in working with multiple software platforms
• Experience with CRM or omni-channel service platforms preferred
• Basic knowledge of Medicare, Medicare Advantage, and related compliance/billing requirements
• Strong data analysis, attention to detail, and organizational skills
• Ability to meet goals in a fast-paced environment

Responsibilities

• Develop and maintain up-to-date training content aligned with Lumata’s standards and mission
• Identify and address training needs within the Clinical Operations department
• Resolve training-related issues and adapt programs as necessary
• Maintain clear and effective communication with leadership, management, and team members
• Collaborate with various teams to enhance and tailor training programs
• Ensure open and effective communication channels with new hires
• Demonstrate professionalism in all interactions according to Lumata’s standards
• Uphold and model Lumata Core Values in daily tasks and interactions
• Communicate quality and productivity expectations to new hires
• Evaluate new hire performance within their first 30 days and provide necessary feedback and adjustments
• Identify those who do not meet expectations and provide ongoing training and support as needed
• Track and report on new hire performance metrics to identify trends and areas for improvement
• Conduct orientation and arrange training schedules
• Set up shadowing opportunities with seasoned team members
• Ensure completion of all required training and skills check-offs before transitioning new hires to team pods
• Develop and implement individualized training plans based on new hire needs and progress
• Provide 1:1 coaching and answer queries from team members
• Ensure a smooth transition for new hires into Lumata and remote work environments
• Maintain accurate records of coaching sessions and new hire folders
• Address performance issues promptly and provide actionable feedback to support improvement

Benefits

• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program