Training Specialist

Summary

Join Lumata Health as a Training Specialist and play a pivotal role in developing and empowering Care Coaches to deliver exceptional patient care. You will design and implement training programs, manage onboarding, provide ongoing coaching and support, and monitor Care Coaches' quality and productivity. The role requires developing and maintaining training content, collaborating with various teams, and ensuring effective communication. You will also evaluate new hire performance, provide feedback, and track performance metrics. This full-time position offers a remote work environment and a comprehensive benefits package.

Requirements

• Healthcare licensure or certification (Ophthalmology experience preferred: COA, COT, COMT)
• Proficiency in working with multiple software platforms
• Strong data analysis, attention to detail, and organizational skills
• Ability to meet goals in a fast-paced, dynamic environment

Responsibilities

• Develop and maintain up-to-date training content aligned with Lumata’s standards and mission
• Identify and address training needs within the Clinical Operations department
• Resolve training-related issues and adapt programs as necessary
• Maintain clear and effective communication with leadership, management, and team members
• Collaborate with various teams to enhance and tailor training programs
• Ensure open and effective communication channels with new hires
• Demonstrate professionalism in all interactions according to Lumata’s standards
• Uphold and model Lumata Core Values in daily tasks and interactions
• Foster a positive work environment that aligns with Lumata’s mission and values
• Communicate quality and productivity expectations to new hires
• Evaluate new hire performance within their first 30 days and provide necessary feedback and adjustments
• Identify those who do not meet expectations and provide ongoing training and support as needed
• Track and report on new hire performance metrics to identify trends and areas for improvement
• Conduct orientation and arrange training schedules
• Set up shadowing opportunities with seasoned team members
• Ensure completion of all required training and skills check-offs before transitioning new hires to team pods
• Develop and implement individualized training plans based on new hire needs and progress
• Provide 1:1 coaching and answer queries from team members
• Ensure a smooth transition for new hires into Lumata and remote work environments
• Maintain accurate records of coaching sessions and new hire folders
• Address performance issues promptly and provide actionable feedback to support improvement
• Perform additional responsibilities as required to support Lumata Health’s goals and objectives

Preferred Qualifications

• 1–3 years experience in care management, case management, or as a trainer/super-user
• Experience with CRM or omni-channel service platforms
• Basic knowledge of Medicare, Medicare Advantage, and related compliance/billing requirements

Benefits

• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program
• Remote working environment