Transcription Team Manager

Summary

Join Productive Playhouse as a Northern Dong Transcription Team Manager for a project-based contract role. You will oversee a team of 7-10 transcribers, managing their progress and ensuring timely project completion. Responsibilities include communication, performance monitoring, invoicing, hiring, training, troubleshooting, and contributing to transcription. This multifaceted role offers compensation based on transcription, review, and management tasks. The position is remote with a flexible schedule. Full proficiency in Northern Dong and relevant experience are required.

Requirements

• Full proficiency in the Northern Dong language (ISO: doc )
• Professional work experience in Linguistics, Translation, Transcription or localization, strongly preferred
• Proficiency in computer and internet skills
• Competency on both MAC and PC platforms, Microsoft Applications, and G Suite
• Strong grammar, orthography, and punctuation skills; a proficiency test will be required
• Responsive with timely email access
• Effective web search skills
• Ability to onboard within two weeks

Responsibilities

• Regular and prompt communication in English
• Monitoring team progress and performance, while ensuring timely project completion
• Providing invoices and invoicing summaries
• Assist in hiring and onboarding transcribers, while following company-established onboarding procedures
• Administering and grading language verification tests, as well as revising and enhancing tests as needed
• Training and providing support for transcribers
• During down time, utilize company transcription program to transcribe alongside transcribers to help progression of project
• Troubleshoot alongside Team Services Manager and department Operations Coordinator to resolve any issues reported by transcribers during their work, such as bad data, technical issues, etc

Preferred Qualifications

Experience using Upwork

Benefits

• Ability to work remotely
• Flexible schedule