Transcription Team Manager

Summary

Join Productive Playhouse as a Remote Southern Dong Transcription Team Manager! This project-based contract role involves overseeing a team of 7-10 transcribers, ensuring timely project completion, and managing all aspects of the transcription process. You will be responsible for communication, performance monitoring, invoicing, hiring, training, and troubleshooting. Compensation is based on audio minutes transcribed, reviewed, and managed, with additional pay for language verification grading. Enjoy the flexibility of remote work and a flexible schedule.

Requirements

• Full proficiency in the Southern Dong language (ISO: Kmc )
• Professional work experience in Linguistics, Translation, Transcription or localization, strongly preferred
• Proficiency in computer and internet skills
• Competency on both MAC and PC platforms, Microsoft Applications, and G Suite
• Strong grammar, orthography, and punctuation skills; a proficiency test will be required
• Responsive with timely email access
• Effective web search skills
• Ability to onboard within two weeks

Responsibilities

• Regular and prompt communication in English
• Monitoring team progress and performance, while ensuring timely project completion
• Providing invoices and invoicing summaries
• Assist in hiring and onboarding transcribers, while following company-established onboarding procedures
• Administering and grading language verification tests, as well as revising and enhancing tests as needed
• Training and providing support for transcribers
• During down time, utilize company transcription program to transcribe alongside transcribers to help progression of project
• Troubleshoot alongside Team Services Manager and department Operations Coordinator to resolve any issues reported by transcribers during their work, such as bad data, technical issues, etc

Preferred Qualifications

Experience using Upwork

Benefits

• Ability to work remotely
• Flexible schedule