Travel Agency Assistant

Summary

Join 20four7VA as a Travel Agency Assistant! This role involves managing client inquiries, booking travel arrangements (flights, hotels, etc.), processing payments, and providing exceptional customer service. You will need strong organizational skills, excellent communication, and proficiency in booking platforms and Microsoft Office Suite. Previous travel agency or customer service experience is preferred. This is a remote position offering competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in using booking platforms and Microsoft Office Suite
• Ability to work independently and as part of a team
• Willingness to learn the Softrip booking system and adapt to new processes

Responsibilities

• Receive and respond to inquiries from potential clients via phone, email, and in-person
• Collect detailed information from clients to understand their travel preferences and needs
• Maintain an organized database of leads and follow up with potential clients regularly
• Research and recommend travel options that best fit clients' preferences and budgets
• Book flights, hotels, car rentals, tours, and other travel services through online booking platforms and supplier networks
• Ensure all travel arrangements are confirmed and documented accurately
• Communicate directly with hotel owners to double-check availability, if necessary
• Serve as the primary point of contact for clients during their trip; if any issues arise while at the destination, clients will reach out to either you or the assigned travel agent
• Provide clients with detailed cost estimates and invoices for their travel plans
• Process payments using secure payment methods and ensure all transactions are recorded accurately
• Manage refunds and cancellations as needed, adhering to company policies and supplier terms
• Assist clients with travel-related questions and provide support before, during, and after their trips
• Handle any travel emergencies or changes in plans promptly and efficiently
• Ensure a high level of customer satisfaction and address any concerns or complaints professionally
• Understand terms and conditions such as cancellation policies to effectively inform clients
• Maintain organized records of all client interactions and transactions
• Assist with marketing efforts, including updating social media accounts and creating promotional materials
• Perform other administrative duties as assigned to support the smooth operation of the agency

Preferred Qualifications

Previous experience in a travel agency or customer service role is preferred

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you