Travel Experience Manager

Summary

Join Aya Healthcare as a Travel Experience Manager and ensure the happiness of our nursing and allied travel clinicians. You will resolve issues, increase process efficiencies, and ensure clinician satisfaction by directing actions and communication, providing coaching, and having crucial conversations. This role requires problem-solving skills, a sense of urgency, and the ability to build rapport across departments. The position offers PST hours and can be performed remotely or in Aya's San Diego office. Aya is a rapidly growing healthcare workforce solutions provider committed to employee satisfaction and offers a high-energy, low-bureaucracy culture. We value innovative thinking and creative problem-solving, embracing diversity and a commitment to high achievement.

Requirements

• Bachelor’s degree
• At least 1 year of direct customer service experience
• At least 1 year of team lead or managerial experience
• High sense of urgency and ability to prioritize effectively
• Detail-oriented
• Great listening and conversational skills

Responsibilities

• Externally address healthcare worker concerns regarding work environment and experience with empathetic communication via phone and email
• Internally manage escalated healthcare worker concerns by evaluating issues and developing a solution-oriented plan
• Coordinate with internal departments to implement problem-solving action plans
• Collaborate with HR, legal and clinical teams to execute issue investigation
• Exhibit a high sense of urgency in communication and follow up
• Develop a deep understanding of the knowledge and processes of internal departments to set up correct resolution expectations
• Coach internal team members on customer service expectations for all employees

Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws
• Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked
• Celebrations! We hit our goals and reward ourselves
• Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily