Trust And Safety Associate

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Gemini

๐Ÿ’ต $75k-$93k
๐Ÿ“Remote - United States

Job highlights

Summary

Join Gemini's Trust & Safety team as a Fraud Associate and contribute to preventing fraud on the Gemini platform. You will investigate and resolve fraud and abuse issues, working directly with customers. Responsibilities include responding to customer issues, investigating suspicious activities, identifying fraud trends, and suggesting improvements. The role requires a BA/BS or equivalent experience, 1-3 years in financial risk, fraud, or compliance, and excellent communication skills. Gemini offers a competitive salary, annual bonus, equity grant, comprehensive health plans, 401k matching, paid parental leave, and flexible time off.

Requirements

  • BA/BS in relevant field or commensurate years of experience
  • 1-3 years of financial Risk, Fraud, or Compliance Customer Support and investigations
  • Great verbal, written and communication skills
  • Ability to think on your feet and maintain composure in difficult and complex situations
  • Comfortable with making decisions in ambiguity
  • Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do whatโ€™s necessary to ensure the safety of our customers
  • A healthy balance of empathy and skepticism, and the ability to question oneโ€™s own assumptions

Responsibilities

  • Respond to risk-related customer issues of varying levels of complexity, primarily via email
  • Investigate and review suspicious customersโ€™ activities, including at Onboarding, and escalate to appropriate teams when necessary
  • Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud
  • Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement
  • Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program
  • Participate in cross-functional collaboration Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements
  • Directly participate in and provide necessary support for special projects and initiatives as assigned
  • This role may require an on-call rotation

Preferred Qualifications

  • Familiarity or experience with relational databases and Business Intelligence tools (e.g. Tableau, Looker etc.) is a huge plus
  • Familiarity with database querying languages such as SQL
  • UK, Europe, India, and other region-specific fraud knowledge is a plus

Benefits

  • Competitive starting salary
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off

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