Trust and Safety Platform Health Program Manager

Summary

Join Vercel's growing trust & safety team as a Platform Health Program Manager and work with cross-functional teams to build and execute projects, manage expectations, track metrics, and evolve platform health measurement.

Requirements

• 3+ years in platform health, scaled abuse, anti-spam, or Trust & Safety/abuse as a program manager, product manager, or engineering manager (or similar facilitator with a T&S program management function)
• Experience in scaled abuse/operations, ML operations, internal tools, or signals intelligence
• Experience working with software development teams, work prioritization, and escalations workflows
• Demonstrated ability to keep up with day-to-day operations while also maintaining longer term projects and management reporting
• Comfortable with ambiguity and problem-solving
• Excellent information distiller, communicator, and relationship-builder

Responsibilities

• Manage the Trust & Safety team's internal and cross-functional projects, project coordination, and timely delivery of projects
• Work with our Trust & Safety Engineering team and broader Trust & Safety on project intake, coordinating on projects in development, and assisting and enabling them to ship projects related to scaled abuse detection/restriction/mitigation, terms of service-related abuse, policy/operations, legal requests, compliance, and workflow efficiency
• Managing expectations and communicating the team's priorities, status, and progress to project stakeholders
• Tracking and reporting on our platform health and trust and safety metrics and evolving the measurement of platform health by developing new indicators over time
• Team operations and tracking T&S team goals and progress
• Assist T&S teams (Policy, Abuse Ops, Platform Abuse Ops, Legal Requests, T&S Engineering), as necessary
• Responding to escalations / incidents as necessary as part of an on-call rotation

Benefits

• Great compensation package and stock options
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
• Remote Friendly - Work with teammates from different time zones across the globe
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed