Stripe is hiring a
User Onboarding Manager

Summary

Join Stripe as the User Onboarding Manager and own relationships with customers, guiding them to successful Stripe implementations. Work closely with the Accelerate Onboarding Specialists team to proactively engage users and shepherd them through the integration process.

Requirements

• Corporate internship or 1-3 years of relevant professional experience
• Experience in a customer-facing environment
• Strong analytical, quantitative and operational capabilities
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc,)
• Exceptional communication and presentation skills

Responsibilities

• Proactively engaging and guiding users through the Stripe implementation process
• Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached
• Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf
• Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists
• Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions
• Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
• Measuring and reporting on the progress and completion of user implementations

Preferred Qualifications

• Strong technical aptitude
• Project management training or certification
• Payments/ ecommerce experience
• Experience working in a Professional Services organization or in a customer success/support organization
• A familiarity with APIs