Utility Billing Specialist

Summary

Join Entrata's ResidentUtility team as a Utility Billing Specialist, providing utility billing services to multifamily housing clients. You will oversee client portfolios, ensuring timely and accurate bill processing and distribution. Accuracy and timeliness in monthly resident billing are crucial. Responsibilities include coordinating with internal teams, providing resident support, and participating in projects and audits. The ideal candidate possesses excellent communication and problem-solving skills, is detail-oriented, and thrives in a dynamic environment. This role offers a competitive salary and a comprehensive benefits package.

Requirements

• Excellent communication skills – both verbal and written
• Quick learner with the ability to adapt to a dynamic environment
• Basic computer skills and experience with Office products, specifically Microsoft Excel
• Ability to deliver quality results with strict deadlines
• Excellent problem-solving skills and attention to detail
• Self-motivated with or without supervision; a healthy desire to constantly succeed
• Organizational skills needed to balance workload to achieve optimal results
• Ability to work well with others in a team setting

Responsibilities

• Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution
• Accountable for accurate and timely monthly resident billing
• Ensure proper procedures and follow-ups are executed, according to SOP’s
• Coordinate with UEM team members to ensure timely receipt of monthly utility bills
• Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client
• Provide customer support for residents with questions about utility charges
• Partner with other team members on projects and audits related to the success of the ResidentUtility service
• Assist team members, as needed, to fulfill their job duties
• Meet department metrics and KPI’s

Preferred Qualifications

• Property Management experience
• Utility experience

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees