Billing Specialist - Order Management

Summary

Join Wrike, a leading work management platform, as a Contract Processor and contribute to efficient contract management and customer support. You will review and process customer contracts, ensure accurate provisioning, and create invoices. This role involves close collaboration with various teams, including Sales, Renewals, Legal, and Customer Support. You will utilize several systems, including SFDC, CPQ, Netsuite, Wrike, and Zendesk. The position requires strong organizational skills, attention to detail, and problem-solving abilities. The ideal candidate will have a Bachelor's degree and relevant experience.

Requirements

• Bachelor’s degree in Business, Finance, Accounting or related
• 1+ years of relevant experience
• Fluent in verbal and written English
• Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc
• Strong organizational skills and self-motivation, ability to work both independently as well as part of a team
• Great attention to detail and the ability to see the bigger picture at the same time
• Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines
• Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams

Responsibilities

• Review, validate, and process customer contracts in CPQ/SFDC system
• Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled
• Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements
• Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams
• Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules
• Validate or escalate exceptions and customization requests
• Work in SFDC, CPQ, Netsuite, Wrike, Zendesk
• Help with system limitations and/or issues
• Respond to customer queries and cancellation requests
• Help with customer vendor forms
• Provide coverage and support to the other members of the billing team when required
• Other ad-hoc duties as assigned

Preferred Qualifications

Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Benefits

• 10 days of National and Festival Holidays per year
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Night shift allowance
• This position is available remote in Bangalore only