U.S. Department of Veterans Affairs is hiring a
UX Analyst

Summary

Join our team as a UX Analyst and contribute to the Health & Human Services Agency by providing input and reporting on user experience, work product review, and guidance for Section 508 and WCAG 2.1.

Requirements

• At least 3 years of UX design experience (in industry, freelance, etc.)
• Experience with screen readers including, but not limited to JAWS, NVDA, or Microsoft Narrator
• Wire-framing experience required
• Firm research and usability foundation
• Experience planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
• Proficient in visual and interaction design
• Expertise in Adobe XD and Adobe Suite products
• 508 compliance, WCAG2.1 and accessibility knowledge
• Experience in using UX design best practices with a deep understanding of mobile-first and responsive design
• Ability to effectively work with clients to understand detailed requirements and design complete user experiences that meet client vision and end-user needs
• Strong written and spoken communications skills and ability to present ideas to all levels of stakeholders, including VIPs
• Ability to iterate designs and solutions quickly, efficiently and intelligently
• Must possess problem-solving skills, an investigative mentality, and a proactive attitude with the courage to speak up and take charge when necessary
• Ability to operate with minimal guidance and direction
• Strong time and project management skills to ensure all deadlines are met
• Must have a Public Trust Clearance or higher
• Bachelor’s degree strongly desired
• UX certifications strongly preferred

Responsibilities

• Provide input and reporting on all products and solutions regarding user experience
• Work product review and guidance for Section 508, and WCAG 2.1
• Assess the current state of systems and work products from a human-centered design perspective
• Produce a Human-Centered design report detailing initial findings and suggested remediation measures
• Ensure that service and system development, enhancement, and operations work includes user experience and user design participation and review
• Design and deliver high-fidelity wireframes optimized for a wide range of devices and interfaces
• Translate clients’ product vision into tangible digital experiences by researching, conceiving, sketching, wire-framing, prototyping, and testing experiences
• Identify design problems and devise elegant, simple solutions
• Make strategic design decisions related to core and new functions/features. Validate design decisions and concepts through user research, heuristic analysis, and user testing
• Efficiently balance multiple projects and project types

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options